Welcome to official website of Taikai Electric (India) Pvt. Ltd.

Follow Us :-    

Your present location:HomeService Commitment
SERVICEService Center
Service Commitment

Our company adheres to the service principle of “achieving customer satisfaction through high-quality products and excellent service”, carries out timely and thoughtful technical services and guidance for users in product installation, carries out timely repair and exchanges for the defective products, and handles customer complaints in a timely manner.
We solemnly promise to customers that: We implement the lifelong maintenance system for our GIS and other products, and provide quality after-sales services.We will provide all the technical information and drawings under the contract in a timely manner; if it is obliged or necessary, users may participate in our technical design review.We will send experienced service personnel to the scene to conduct technical services at the time you requested, to guide the user to carry out equipment installation, commissioning, start-up and commissioning according to our technical data and drawings.For the supporting equipment purchased which is related to the equipment under the contract, our company will take the initiative to provide the technical conditions and information that meet the interface requirements of the equipment.We will strictly implement the minutes of meetings held by both parties on related issues and the signed agreementWe will provide you with trainings related to equipment installation, commissioning, use, maintenance techniques according to the contract. After receiving the information on quality problems reported from users, we will reply them within 2 hours; if necessary, our service personnel can arrive at the site within 24 hours for usersin India, and make sure that our service does not stop until users are satisfied with thequality. .
Our company has developed a comprehensive customer satisfaction survey system, for effective evaluation on the work quality of the dispatched after-sales service personnel.